Terms and Conditions for City Jam 2021

Terms and Conditions of Tickets Sales

Tickets should not be resold or attempted to be resold and doing so is grounds for ticket cancellation without refund or compensation.
Bookings may be cancelled and refunded within 14 days of purchase if the request is made more than 14 days prior to the festival date. Payment will not be refunded in any other circumstances.
Valid tickets or ticket codes are only accepted at entry.
If we suspect a ticket/ticket code may not belong to you we may ask you to prove your identity or quote details from the original booking.
Tickets are exchanged for access wristbands on first entry into the festival. Each member of the audience must be wearing a valid wristband at all times during the event. We cannot be held liable for any tickets/wristbands which are lost or stolen.
It is the responsibility of the ticket purchaser to ensure booking details and tickets are correct as mistakes cannot always be rectified.

Although City-Jam will use reasonable endeavours to indicate any age or other restrictions that apply to events, it is the customer’s responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.
In the event of the festival advertised on the ticket having to be abandoned during the event (for any reason) the festival will deemed to have been held and no refunds will be possible.
City-Jam accepts no responsibility for any personal property lost, damaged or stolen.
Once a booking has been made the ticket quantities cannot be changed. We cannot part cancel/refund bookings and a new ticket purchase would be necessary if more tickets are required.
All audience members consent to audio/visual recording of the festival for publicity purposes.
If the event is cancelled prior to the event starting City-Jam will automatically refund tickets booked from the website (online bookings) back to the payment card used in the original transaction. If a ticket was purchased at a ticket outlet (not from the website) it is the responsibility of the ticket holder to organise their own ticket refund by contacting us through the website, as refunds will not be available at the ticket outlet used to purchase them.

We reserve the right to change the price of tickets after they have been despatched to you if we become aware that the tickets were listed at an incorrect price due to a mistake including a typographical error, or an error in the pricing information received by us from the Event Organisers.
If this occurs, we will notify you by telephone or e-mail as soon as we become aware of the error and if you do not confirm within 14 days that you wish to purchase the tickets at the revised price we will cancel the tickets and re-credit to your account any sum deducted by us from your debit/credit card in full as soon as possible but in any event within 21 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Please note that the lineup for all LoJo entertainment ltd events are subject to change. LoJo entertainment ltd events will always endeavour to inform all customers of any changes to lineups as soon as possible.
The unauthorised use of photographic and recording equipment at venues is usually prohibited unless stated otherwise.

City-Jam reserves the following rights

To refuse entry to or remove any persons from the festival.
For security to search and “pat-down” a person and their belongings on entry to the festival, including searching of bags.
Make changes to the schedule due to unforeseen/unavoidable circumstances.
Cancel the festival for reasons beyond our control without notice and without liability to pay any person compensation or damage whatsoever.
Abandon the festival during the festival times due to unforeseen circumstances without liability to pay any person compensation or ticket refunds.

You also agree to

ID will be asked for you to prove you are over 18. Without ID you will be refused entry.
City-Jam cannot be responsible for the language, including swear words, used by band members during their performances.
City-Jam operate a zero tolerance policy to drugs and dangerous behaviour.
Strobe and flashing lights may be used during the performances.
Smoking or vaping is only permitted outside of the marquee.
No alcohol, soft drinks or food may be brought into the festival (bags will be checked).
Dangerous behaviour will not be tolerated.
Loud music can damage ears. Please don't stand directly in front of the speakers.
Food and Entertainment stands are situated in a secured fenced area outside the marquee and are operated independently to City-Jam. The food traders cannot guarantee to cater for all special dietary requirements, lifestyle choices (vegan etc) or those with allergies or food intolerances. You are able to leave the festival and cater for you needs outside of the festival.
No pets of any type are allowed into the festival.